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Frequently Asked Questions

Do you book by appointment?

We groom exclusively by appointment and highly recommend re booking your pets next appointment before you leave to ensure that your pet stays on a regular grooming schedule. Also, pre booking appointments make sure you get your desired time, day and groomer. To book an appointment, call (519) 568-8555

How long will it take?

The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking up to four hours. Express service can be arranged upon request. All day stays can also be arranged. We strive to accommodate you and your pets needs.

How Often?

Most dogs need to be professionally groomed every 6-8weeks or less to keep their nails, ears, skin and coat in optimal condition.

Can I Stay?

Bark Avenue is a fully visible, open concept salon. Although we understand the owners desire to stay with their pet during the grooming process, we do not allow the owner to stay. Having the owner present can agitate the pet and make the groomers job difficult if your pet is constantly trying to get to you. Pets usually become more calm and cooperative once the owner leaves.

Will my pet be sedated?

We NEVER sedate pets. If your dog has been known to have a strong behavioral reaction to grooming, please advise us when booking the appointment. If a pet is truly uncooperative or made uncomfortable by the process, we might end the session – but we will never sedate your pet.

Do you groom cats?

Bark Avenue is also the home to Cat and the Fiddle – Exclusive Feline Grooming. Please call Cat and the Fiddle for more information and to find out about the services offered.

Cat and the Fiddle (located inside Bark Avenue)

(519) 501-4555

www.catandthefiddle.ca

What Causes Matting?

Greasy skin and coat combined with natural shedding causes matting. And once a small tangle or mat forms, it grows very quickly. The only real defense against tangles and mats is regular bathing and drying done by a professional groomer who truly knows what they are doing. Please understand that brushing out severely matted dogs DOES hurt. To prevent unnecessary pain, dogs that are very matted will be shaved down.

Will you express my pets anal glans?

A healthy pet naturally releases their anal glands when they go to the bathroom. Manually expressing anal glands inhibits the pet ability to release them on their own. If your pet requires their anal glands expressed, we recommend that it be done by a veterinarian.

Have a question? Please give us a call, we would be happy to answer any questions you may have. (519) 568-8555